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Service

Professional service!

With coffee, you can argue about the smell, taste, price and blend. As we know, opinions on these matters can differ widely. However, there should be no misunderstanding about service. The service provided must be absolutely top quality at all times. 

...The service department

The service level is often the most important indicator in customer satisfaction surveys. The opportunity to prove the service level is often given only once. Do you create a good feeling with the end user or a feeling of "this has to be better"? Professional service is a priority at CoffeeClick, in order to relieve the customers of all worries and to let them enjoy the delicious coffee.

Interior of CoffeeClick coffee machines

...All service technicians in-house

CoffeeClick's in-house service department has been built up and perfected by listening to the wishes and requirements of our customers. The 3 main pillars that have emerged from this are personal contact, short service response time and proactive management. Our technicians work according to these pillars and will always do their utmost to put a smile on the face of our customers! 

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...Real-time service reports!

CoffeeClick's coffee machines collect data through an internet connection. This includes machine data regarding the current status, machine codes and counter readings. Everything real-time and up-to-date.

...Preventive and corrective service!

Service reports are produced quickly and simply by the smart machines, making it easy for our staff to assist a customer by phone. This prevents unnecessary service visits and allows us to efficiently schedule the necessary service time, so that the job is done quickly and adequately. In practice this means maximum availability of the equipment and a high level of customer satisfaction. Baristas from CoffeeClick monitor the taste of coffee at our customers on a quarterly basis. By performing taste checks on location, they know what specific wishes our users have and create a good personal contact. In the end, coffee is all about the taste!